md111 Terms & Conditions

These Terms & Conditions apply to all users of the md111 platform, including registered players, visitors, and any individual who accesses any part of the md111 website or mobile interface. The md111 platform provides online casino gaming, sports betting (with particular emphasis on cricket), fishing games, crash games, and related entertainment services to eligible adult players in Bangladesh.

md111 reserves the right to amend these Terms & Conditions at any time. Where a material change is made, md111 will take reasonable steps to notify registered players by displaying an in-platform notice or by sending a notification to the email address associated with the player's account. Continued use of the md111 platform following the publication of revised terms constitutes acceptance of those revised terms.

These terms are written in English and shall be interpreted in accordance with their plain English meaning. In the event of any inconsistency between any translation of these terms and the English version, the English version shall prevail. The applicable law governing this agreement is the law of Bangladesh, and both parties submit to the non-exclusive jurisdiction of the Bangladeshi courts for resolution of any disputes arising from this agreement.

md111 operates as a platform providing access to games and betting markets supplied by third-party providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. The availability of specific games or betting markets may vary and is subject to change without prior notice. md111 does not guarantee the continuous availability of any specific game title or betting market.

Each player may register one and only one account on md111. The creation of duplicate or multiple accounts by the same individual is strictly prohibited and may result in the permanent closure of all associated accounts and the forfeiture of any balances held therein. If you believe a duplicate account has been created in error, you must contact md111 support immediately.

During the registration process, you are required to provide a valid email address, a chosen username, and a secure password. You are responsible for maintaining the confidentiality of your login credentials. md111 will not be liable for any loss or damage arising from your failure to keep your password secure. You must notify md111 support immediately if you suspect unauthorised access to your account.

md111 operates a Know Your Customer (KYC) verification process. Before processing a player's first withdrawal request, md111 will require the submission of identity verification documents. This is a regulatory and operational requirement and is not negotiable. KYC verification typically involves:

• Identity verification: A clear, unobstructed photograph or scan of a valid government-issued photo ID (NID, passport, or driving licence).
• Address verification: A recent utility bill, bank statement, or other official document confirming your current residential address, issued within the last three months.
• Payment method verification: Confirmation that the payment method used for deposits is registered in your name (e.g., a screenshot of your bKash or Nagad account details showing your registered name).

md111 aims to complete KYC review within 24 hours of receiving a complete set of documents. Players are responsible for ensuring that documents submitted are legible, current, and authentic. Submitting fraudulent or altered documents is a serious breach of these terms and may result in immediate account closure and referral to the relevant authorities.

md111 reserves the right to conduct enhanced due diligence on any account at any time, particularly where unusual transaction patterns, large withdrawal volumes, or inconsistencies in player-provided information are identified. Enhanced due diligence may involve requests for additional documentation or a temporary hold on withdrawal processing pending review.

md111 offers a range of bonuses and promotional offers to both new and existing players, including but not limited to: welcome deposit bonuses, reload bonuses, free spin awards, cashback offers, and seasonal promotions tied to events such as Eid, Pohela Boishakh, BPL finals, and T20 World Cup tournaments. All bonuses are subject to the specific terms and conditions published at the time of the promotion in addition to the general bonus conditions set out in this section.

Unless otherwise stated in the specific promotion terms, the following general conditions apply to all bonuses credited to a player's md111 account:

• Bonuses are credited for personal use only and may not be transferred to another player account.
• A bonus may only be claimed once per player, per household, per IP address, per device, and per payment method, unless the specific promotion terms explicitly state otherwise.
• Wagering requirements must be met before any bonus funds or winnings derived from bonus funds can be withdrawn. The applicable wagering requirement will be stated clearly in the promotion terms.
• Wagering requirements are calculated based on the bonus amount only, unless otherwise stated. The player's own deposit funds are not subject to wagering requirements unless those funds are combined with a bonus in a single balance.
• Not all games contribute equally to the fulfilment of wagering requirements. The contribution rates for each game category will be specified in the promotion terms. Typically, slots contribute 100%, while live casino games and crash titles may contribute at a lower rate.
• Bonuses expire if not claimed within the time period stated in the relevant promotion. Unclaimed expired bonuses will be removed from a player's account without notice.
• Bonus wagering requirements must be completed within the period stated in the relevant promotion terms. If the wagering requirement is not completed within this period, the bonus and any associated winnings will be forfeited.
• md111 reserves the right to withhold, amend, or cancel any bonus where there is evidence of abuse, exploitation of promotion terms, or where a player is found to have provided inaccurate registration information.

Any attempt to abuse the md111 bonus system — including but not limited to creating multiple accounts to claim a bonus more than once, using bets on opposite outcomes to clear wagering requirements with minimal risk, or participating in any coordinated bonus exploitation strategy — constitutes a material breach of these Terms & Conditions and will result in the immediate closure of all associated accounts and forfeiture of all balances and bonuses.

Players may request the closure of their md111 account at any time by contacting the support team via live chat or by emailing support [at] md111.club. Voluntary account closure requests are processed within 24 hours. Any remaining balance will be returned to the player's verified payment method within 5 business days of the closure being confirmed, provided that all applicable KYC verification requirements have been met and no outstanding wagering obligations are attached to the balance.

md111 reserves the right to suspend or permanently close any player account without prior notice in any of the following circumstances:

• The player has breached any provision of these Terms & Conditions.
• md111 has reasonable grounds to suspect fraudulent activity, money laundering, or other financial crime in connection with the account.
• The player has provided false or misleading information during registration or KYC verification.
• The player is found to be under 18 years of age.
• The player has been found to hold a self-exclusion arrangement with md111 or any third-party responsible gaming programme.
• md111 is required to close the account by applicable law or regulatory obligation.
• The account has been inactive for a period exceeding 12 consecutive months, subject to the dormant account policy set out below.

Dormant Accounts: An account is considered dormant if there has been no login activity for 12 or more consecutive months. md111 will notify a player via their registered email address at least 30 days before applying any dormancy-related account maintenance fee. The dormancy fee, if applicable, will not cause a player's balance to fall below zero. Players wishing to reactivate a dormant account should contact md111 support.

Self-Exclusion: Players who wish to exclude themselves from md111 may request a self-exclusion period of between 30 days and 12 months, or a permanent self-exclusion. Self-exclusion requests are processed within 24 hours. During a self-exclusion period, the player's account will be suspended and the player will not be able to access any part of the md111 platform. Self-exclusion cannot be reversed until the chosen exclusion period expires. For more information, visit our Responsible Gaming page.