Play Smart. Stay Safe. Enjoy Responsibly.
md111 is committed to providing a safe and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming framework gives you full control over your play — with practical tools, clear limits, and dedicated support available 24/7.
Our Commitment to Safe Play
At md111, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that online casino games and cricket betting should be a form of entertainment, not a source of financial stress or personal harm. Our platform is designed with tools, policies, and human support systems that put player wellbeing first at every step of the experience.
We understand that for a small number of players, gaming can shift from a pleasurable activity into something more compulsive and damaging. md111 takes this risk seriously. That is why we provide transparent information about responsible gaming, practical self-control tools built directly into your account, and a 24/7 support team trained to assist anyone who feels that their gambling habits may be causing concern.
Our responsible gaming framework is guided by five principles: prevention (making it easy to set limits before problems arise), detection (monitoring for signs of problem gambling behaviour), intervention (reaching out to players showing concerning patterns), support (connecting affected players with professional resources), and transparency (being honest about the odds, the risks, and the tools available to you).
All md111 players in Bangladesh are encouraged to read this page in full and to familiarise themselves with the tools available. If at any point you feel that gaming is no longer fun, please use the self-exclusion or time-out tools described below — or contact our support team directly at support [at] md111.club. We are here to help.
Five Pillars of Safe Play
- Prevention — set limits before you need them
- Detection — proactive monitoring of play patterns
- Intervention — early outreach to at-risk players
- Support — professional help resources
- Transparency — honest odds and risk information
Deposit Limits
Set daily, weekly, or monthly deposit caps directly from your account settings. Changes that reduce your limit take effect immediately; increases require a 24-hour cooling-off period.
Time-Out Periods
Take a short break from your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in or deposit — giving you space to reassess your play.
Self-Exclusion
If you need a longer break, self-exclusion closes your account for a minimum of 6 months. During this period md111 will not send you any marketing communications.
Reality Checks
Enable on-screen session alerts that notify you of how long you have been playing and how much you have spent. Available at 30-minute, 1-hour, and 2-hour intervals.
Session History
Review a full record of your gaming sessions, bets placed, wins, losses, and net balance movements at any time from your account dashboard. Transparency is key to staying informed.
24/7 Trained Support
md111's support agents are trained to recognise signs of problem gambling and to guide affected players to appropriate resources — confidentially and without judgment.
Age Restriction — 18+ Policy
Protecting Minors From Gambling
md111 strongly encourages parents and guardians to use parental control software if they share a device with children or young people. Several reputable tools are available that can prevent access to gambling websites, including md111.club. We recommend the following precautions for households with minors:
- Never share your md111 login credentials with anyone, including family members under 18.
- Log out of your md111 account after every session on a shared device.
- Enable device-level parental controls to restrict access to gambling websites.
- Keep your bKash, Nagad, or Rocket wallet credentials secure and separate from your md111 account.
- Speak openly with young people in your household about the risks associated with gambling.
If you believe that a minor has accessed an md111 account, please contact our support team immediately at support [at] md111.club. We will investigate and act promptly.
Age Verification Steps
- Date of birth collected at registration
- NID or passport upload required for KYC
- Withdrawal blocked until age confirmed
- Random spot-checks on active accounts
- Immediate suspension if verification fails
Player Protection Tools
md111 builds responsible gaming tools directly into the player account dashboard so that every player can manage their own experience with minimal friction. You do not need to contact support to activate most of these features — they are available instantly from your account settings page. The tools below are free, confidential, and take effect without delay (except for limit increases, which carry a mandatory 24-hour review period to prevent impulsive decisions during a losing streak).
Deposit Limits
Cap the total amount you can deposit in a 24-hour, 7-day, or 30-day rolling window. Once set, a limit can only be lowered immediately — raising it requires a 24-hour waiting period.
Instant EffectLoss Limits
Set a maximum net loss threshold per day, week, or month. When your losses reach the defined amount, your account is automatically restricted from further play until the period resets.
Auto-EnforcedWagering Limits
Restrict the total value of bets you can place within a defined period — useful for players who want to stay active but keep their total risk exposure within a comfortable range.
Self-ManagedTime-Out
Temporarily close your account for a short cooling-off period: 24 hours, 48 hours, 7 days, or 30 days. During a time-out you cannot log in, deposit, or place bets.
Immediate LockSelf-Exclusion
Request a long-term account closure for 6 months, 1 year, 2 years, or permanently. All marketing contact is stopped immediately and your account cannot be reopened early.
Long-TermReality Check Alerts
Receive timed on-screen reminders during play showing elapsed session time and net spend. Choose alert intervals of 30 minutes, 1 hour, or 2 hours to maintain awareness during longer sessions.
ConfigurableDeposit Limits & Budgeting
One of the most effective ways to maintain a healthy relationship with online gaming is to decide in advance how much money you are willing to spend — and to treat that amount as entertainment expenditure, not as an investment or income source. md111 recommends that every player set a personal deposit limit as part of their account setup, before they have played a single game.
How to Set a Deposit Limit
Log in to your md111 account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Select a daily, weekly, or monthly limit and enter the maximum amount in Bangladeshi Taka (৳). The limit takes effect immediately. If you later decide to reduce your limit, the new lower limit applies straight away. If you wish to increase a limit, a mandatory 24-hour cooling-off period applies — this is a deliberate design choice to prevent in-the-moment decisions made during a losing session.
Budgeting Best Practices
- Only gamble with money you can afford to lose. Never deposit funds that are earmarked for essential expenses such as rent, utilities, food, or family commitments.
- Set a loss limit equal to your entertainment budget. Decide before you play how much you are comfortable losing in a session, and stop when you reach that amount regardless of whether you feel "on a streak".
- Do not chase losses. Attempting to win back money you have already lost is one of the most common triggers of problem gambling. If you have hit your budget for the day, log out and return another time.
- Keep gaming funds separate. Consider using a dedicated bKash or Nagad wallet that you top up with only your gaming budget each month, making it physically impossible to overspend.
- Track your net spend. Use the Session History feature in your md111 account to monitor your actual win/loss record over time. Honest record-keeping is a powerful tool against self-deception.
Payment Method Awareness
md111 supports deposits and withdrawals via bKash, Nagad, Rocket, and Upay — mobile financial services that are widely used across Bangladesh. Because these services make deposits fast and frictionless, it is especially important to set deposit limits in advance. The ease of mobile top-up should not translate into uncapped spending. md111 does not store your bKash or Nagad PIN and cannot charge you without your active initiation of a deposit transaction.
Smart Budget Rules
- Set limits before your first deposit
- Never gamble with essential funds
- Treat losses as entertainment cost
- Never chase losses with bigger bets
- Review session history weekly
- Do not borrow money to gamble
- Do not use bill-payment funds
Self-Exclusion & Time-Out
Time-Out Feature
A time-out is a short-term break designed for players who want to step away from gaming for a defined period without permanently closing their account. Time-out periods available at md111 are: 24 hours, 48 hours, 7 days, and 30 days. During an active time-out:
- You cannot log in to your md111 account.
- You cannot make deposits via bKash, Nagad, Rocket, or any other method.
- You will not receive any promotional emails or bonus notifications from md111.
- Your account balance is preserved and will be accessible again after the time-out expires.
A time-out cannot be cancelled early. This is intentional — the cooling-off period only works if it is enforced. If you feel you need more time than a 30-day time-out provides, self-exclusion is the appropriate tool.
Self-Exclusion
Self-exclusion is a formal, longer-term account closure for players who recognise that they need to stop gambling for an extended period. md111 offers self-exclusion periods of 6 months, 1 year, 2 years, and permanent closure. During a self-exclusion period:
- Your account is fully closed and inaccessible for the entire duration of the exclusion.
- md111 will immediately stop all marketing communications to you.
- Your remaining account balance will be returned to your registered payment method (bKash, Nagad, or Rocket) within 3–5 business days.
- You cannot open a new md111 account for the duration of your exclusion period.
- Self-exclusion cannot be reversed before the agreed end date — this rule exists to protect you.
To request self-exclusion, log in to your account, go to Account Settings → Responsible Gaming → Self-Exclusion, and select your preferred duration. Alternatively, email support [at] md111.club with the subject line "Self-Exclusion Request" and specify the duration you require. We will confirm your exclusion within one hour of receiving your request.
After a self-exclusion period ends, your account will not automatically reactivate. You will need to contact md111 support to request reactivation, at which point our team will conduct a brief responsible gaming review before restoring access. There is no pressure to return — taking more time is always an option.
Time-Out Options
- 24-hour break
- 48-hour break
- 7-day break
- 30-day break
Self-Exclusion Durations
- 6 months
- 1 year
- 2 years
- Permanent closure
Cannot be reversed before the agreed end date.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, income, or experience level. It rarely announces itself suddenly — instead, it tends to develop gradually as the line between entertainment and compulsion becomes blurred. Being able to recognise the early warning signs is the most important step toward getting things back under control before they escalate.
md111 monitors player behaviour for patterns that may indicate a shift from recreational play to problematic gambling. If our system detects any of the indicators below, a member of our responsible gaming team may reach out proactively to check in with you. This is not a judgement — it is part of our commitment to your wellbeing.
Ask yourself honestly whether any of the following signs apply to your current relationship with gaming. If several of them resonate, it is worth taking a break and speaking to someone — whether that is md111 support, a trusted friend, or a professional counselling service.
When to Seek Help Immediately
Contact md111 support or a professional counselling service right away if you are experiencing any of the following:
- Gambling has caused serious financial hardship
- Relationships are suffering because of gambling
- You have missed work or study due to gambling
- You are experiencing thoughts of self-harm
- You feel unable to stop even when you want to
Self-Assessment Checklist
The following self-assessment questions are adapted from widely used responsible gaming screening tools. Read each question honestly and consider how often the statement applies to you. If you answer "yes" to three or more of these questions, we strongly encourage you to use md111's self-exclusion or time-out tools and to speak with a support professional.
Responsible Gaming Self-Assessment
Answer honestly. This checklist is private and for your own reflection only.
What to Do Next
Depending on your self-assessment result, here are the recommended next steps:
- 0–2 yes answers: Set a deposit limit as a precaution and check back monthly.
- 3–4 yes answers: Activate a 7–30 day time-out and review your habits before returning.
- 5+ yes answers: Request self-exclusion and contact a professional support service immediately.
Getting Help & Support
Seeking help for a gambling problem is a sign of strength, not weakness. md111 is committed to making that first step as easy as possible. Whether you prefer to contact md111 directly, speak to a family member, or reach out to a professional counselling service, support is available and you do not have to face this alone.
Contact md111 Support
md111's responsible gaming support team is available 24 hours a day, 7 days a week. You can reach us by emailing support [at] md111.club with the subject line "Responsible Gaming". Our trained agents will respond within one hour and can assist you with activating any of the protective tools described on this page — time-out, self-exclusion, deposit limits — or simply talk through your concerns in a confidential, non-judgmental environment.
Talking to Someone You Trust
Sometimes the most effective first step is speaking openly with a trusted friend or family member about your gambling. In Bangladesh, community and family support networks are a powerful resource. Sharing your concerns with someone close to you can provide immediate emotional relief and practical accountability as you work toward healthier habits.
Professional Counselling Services
Problem gambling is a recognised psychological condition, and professional counselling can make a significant difference. md111 recommends that players experiencing serious gambling-related difficulties consider reaching out to a qualified mental health practitioner in their city — whether in Dhaka, Chittagong, Sylhet, Khulna, or elsewhere in Bangladesh. Your local government hospital or community health centre can often refer you to appropriate counselling services at low or no cost.
National Mental Health Helpline
Bangladesh's National Mental Health Helpline provides free, confidential telephone support for people experiencing mental health difficulties, including those related to compulsive behaviours such as problem gambling. If you are in distress, please do not hesitate to reach out to mental health professionals through the official public health channels available in your area.
For Family Members and Friends
If you are concerned about a family member's gambling habits, you can contact md111 support at support [at] md111.club. While we cannot discuss another player's account details due to privacy obligations, we can provide guidance on what steps you can take to support someone you care about, and what options are available to them through the md111 platform.
md111 Responsible Gaming Team
Available 24/7. Confidential. Non-judgmental. Contact us to activate protective tools or simply to talk.
support [at] md111.clubResponse time: within 1 hour. Subject line: "Responsible Gaming"
Quick Help Checklist
- Email md111 support to self-exclude
- Set a deposit limit via account settings
- Activate a time-out for immediate relief
- Speak to a trusted friend or family member
- Contact a local mental health professional
- Call the national mental health helpline
Play at md111 — Always on Your Terms
Responsible gaming tools are built into every md111 account. Set your limits, explore our games, and enjoy a safe entertainment experience designed for Bangladesh players.